EXTENDED GUIDE ON LAYAWAY ORDERS

How does layaway payments work? Well, it’s very easy!

All you need is to navigate through our shop and look for the doll you like. Once you’re inside the product page, you’ll see a huge button down in the description which says “CLICK THE BUTTON BELOW FOR 4 MONTH LAYAWAY PLAN”.

Click that and you’ll be brought to the layaway version of that product. It’s easy to tell if you’re in the right place because you’ll see the word LAYAWAY by the product’s name and the price will be displayed in a “ From: X amount of money / month for 4 months”.

Then choose the options available according to your taste and add the product to your shopping cart. Make sure your personal data, specially your shipping address, is correct and up to date and tick the “I agree to the terms and conditions” after reading. Please notice how you’ll be shown two different TOTALS on the checkout page. The first one is the deposit + shipping payment that will be charged in your Paypal account right away. Please pay attention to this, the first payment includes the shipping costs to your country, and it is NOT REFUNDABLE if later on you decide not to continue with your order. The second one which is called “Recurring Totals” is what you will be charged in the following three months (which is the same as before, minus the shipping costs). The checkout page will also inform you about the next renewal date.

If everything is ok, click on “PROCEED TO PAYPAL” to continue with the payment. Only Paypal is available for layaway payments.

After clicking that button, you’ll get to a new page. Again, pick the Paypal option and you’ll be redirected to Paypal’s website, where you’ll need to sign into your Paypal account in order to complete the payment.

After confirming the payment in Paypal’s website, you will receive a confirmation e-mail from us and then another e-mail from Paypal, letting you know the payment was successful and when the payments are due. After this, you’ll be redirected back to irrealdoll.com, if you see the “Thank you. Your order has been received” message you’re good to go.

And that’s it! You don’t need to worry about anything else. Just make sure there’s enough funds in your Paypal account each renewal date and we’ll do the rest.

If you go into your Irrealdoll account now, you’ll see how in the “Subscriptions” tab there’s now an “Active Subscription” that you can check to learn more details about your layaway order -but be careful about touching that “cancel” button unless you really want to cancel your order!”.

 

Each month a new renewal payment will be charged which subsequently will also create a new order in your account. At the end of the layaway period you’ll be able to see four of them under the “orders” tab. This doesn’t mean you’ve ordered 4 dolls by mistake, it’s just that your ONE order has been split in FOUR different payments and each one of those has created an individual invoice.

HOW DO I KNOW MY INDIVIDUAL PAYMENTS WENT THROUGH CORRECTLY?

If you check the “Orders” tab, you’ll see them marked as “Processing”. That means the funds reached our end and everything is correct. If it shows something like “Pending” or “On hold” please contact us.

Subscriptions will be shown as “Active” in your account as long as the layaway period is still running. Once the layaway period ends, your subscription will be shown as “Expired”. This just means your order is paid in full and completely OK, but the “Expired” status lets you know you won’t be charged again the following month because you’ve already completed all the payments. So think of the “Expire” status as “Whew, I’ve already completed my payments and I’m free now!”

And that’s pretty much it. If you still have any questions please use the contact form and let us know.

Thanks for reading!