AVAILABLE PAYMENT METHODS:
- Credit/debit card via Stripe for full payments
- Bank transfer for full payments. It may take 1 to 2 days for a transfer to show up in our account, so please be patient. We will update your order accordingly as soon as the payment clears.
- 4 MONTH LAYWAY PLAN with Credit/debit card via Stripe with automated recurring payments. Please refer to the LAYAWAY GUIDE for more information.
- Paypal for full payments (please note: an extra handling fee will be charged if you choose this option)
- Irrealdoll will only accept EURO for payments. Any order using a different currency other than EURO will be automatically cancelled.
INFORMATION ABOUT SHIPPING
- Products won’t be delivered until a full payment or all individual instalments from a layaway plan have been completed.
- Estimated time for production and delivery of products offered as pre-order will be detailed in the description of said products. Generally around 5 months after purchase unless specified otherwise.
- Please be sure to fill in complete and correct shipping address information.
- In an attempt to keep the shipping costs as low as possible, Registered Mail will be used as the shipping method. It includes a tracking number but it has no insurance in case of damage or lost parcel.
- We’re not responsible for any damaged or lost parcels during transit.
- We’re not responsible for any delays caused by external forces like worldwide conflicts or slow mail service.
- IMPORTANT NOTE FOR CUSTOMERS IN THE US AND CANADA: Due to some changes in the way USPS handles international registered mail, parcels won’t be tracked once they leave the export office in our country so you won’t be able to see updated information after the parcel leaves Spain. Your order, however, will still arrive safely, so please keep calm and be patient!
CANCELLATIONS, REFUNDS AND RETURNS POLICY.
- Full payments are not refundable, neither are the deposits or partial payments of products purchased by layaway. Please keep this in mind while placing your order.
- Every product is thorughly inspected before being shipped. Irrealdoll is not responsible for any damage or loss a parcel may suffer during transportation.
- If you’re experiencing issues with your order, please contact us at firstname.lastname@example.org and we will try to solve any incident, whenever possible.